Floor Staff

The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility. As a Floor Supervisor, responsibilities involve preparing room lists for room attendants, ensuring all rooms and corridors meet cleanliness standards, identifying any faults or maintenance needs, and supervising room attendants and house porter teams. Additionally, Floor Supervisors will collaborate with the Front Office to uphold consistent procedures and room standards for all of our guests, including VIP clients.

ENTRY REQUIREMENTS

Relevant experience in a 5* property is essential
Excellent customer service skills and team supervision skills
Thorough knowledge of Housekeeping procedures and tasks
Possess the ability to work under pressure and have strong organisational skills
Great command of the English language, both spoken and written
Display a polite and professional attitude to internal and external guests
OUR BENEFITS

Highly competitive salary within the luxury London Hotel sector
Instant reward and recognition scheme
28 holidays (including bank holidays)
Learning & Development opportunities
Employee discount scheme for Ritz goods and external providers
Free laundry service for tailored uniform
Complimentary meals on duty
Social events and activities
Season ticket loan
CODE Hospitality App
Wellness treatments: massage, chiropody and more
Pension scheme
Employee mental health assistance helpline
Employee Introductory Scheme (£600)
Training Fund Assistance