F&B Hostess - Lobby Lounge
Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.
Position
Host/Hostess
Languages required
English
Venue type
Restaurant, Hotel, Bar
Working hours
Full Time
Contract type
Indefinite
F&B Hostess - Lobby Lounge
The F&B Hostess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the F&B Hostess is the guest’s first impression of the restaurant. This F&B Hostess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the F&B Hostess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The F&B Hostess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the F&B Hostess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The F&B Hostess is also familiar with frequent guests and knows their names and preferences.
Responsibilities:
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
- Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Work harmoniously and professionally with co-workers and supervisors.
- Complete special projects (menu changes, signage, etc) as instructed.
- Ensure proper table set-up and make minor adjustments as needed.
Qualifications:
- Poses an affinity for guest service.
- Excellent personal presentation and interpersonal skills.
- Good knowledge in food and beverage.
- Ability to use the Micros Operating System is an advantage.
- Ability to lift up to 60lbs.
- Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
- Excellent reading, writing, and oral proficiency in English language.
- Must be able to speak, read, and write Bahasa Malaysia.
- Must have the right to work in Malaysia.
What We Offer:
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.
The F&B Hostess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the F&B Hostess is the guest’s first impression of the restaurant. This F&B Hostess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the F&B Hostess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The F&B Hostess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the F&B Hostess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The F&B Hostess is also familiar with frequent guests and knows their names and preferences.
Responsibilities:
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
- Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Work harmoniously and professionally with co-workers and supervisors.
- Complete special projects (menu changes, signage, etc) as instructed.
- Ensure proper table set-up and make minor adjustments as needed.
Qualifications:
- Poses an affinity for guest service.
- Excellent personal presentation and interpersonal skills.
- Good knowledge in food and beverage.
- Ability to use the Micros Operating System is an advantage.
- Ability to lift up to 60lbs.
- Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
- Excellent reading, writing, and oral proficiency in English language.
- Must be able to speak, read, and write Bahasa Malaysia.
- Must have the right to work in Malaysia.
What We Offer:
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.
Four Seasons Hotel Kuala Lumpur
This high-rise luxury hotel in the city centre is 2 minutes on foot from Petronas Towers, 3 km from the Central Market, Kuala Lumpur, and a 10-minute walk