Hello, I'm Roberto.

I consider myself a creative person, enthusiastic and responsible. I like to work on what I’m passionate about. I like to innovate, propose and explore. I am a team worker, and I always like be in constant learning.

Guest Relations Officer Celebrity Cruises (Aug 22 – Present) • Register property guest, fulfilling request, following special instructions. • Select rooms for arriving guest, pre-register individuals or groups. • Check outs. • Make changes, post charges and make adjustments to guest accounts. • Take reservations, changes and cancellations. • Promote upgrades. Groups and Conference Concierge Hard Rock Hotel Vallarta (Jan 18 – Feb 2019) • Coordination of social and business events. • Supervision of set ups. • Budgeting. • Contact and follow up with suppliers. • Create BEOs and Lay Outs. Events Coordinator (Freelance) • Independent event organizer (Conventions, massives, concerts, weddings, corporate, social, etc). • Vallarta Gastronomic Logistics with Michelin Stars Chefs and private concert Karen Souza (2019). • Logistics Buy Out Royal Prestige with private concert Sonora Dinamita (2019). • Ground Support Logistics (2017). • The master class ESPN (2016). • Hard Rock Hotel Riviera Maya (Concierge for groups and weddings, 2017, trainee). • TV Azteca (conduction and television production, 2018).

International Bartender Course (4 weeks)

Grade C CDMX - Mar 2023

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