Executive Club Lounge Manager Needed
The Westin Brisbane is looking for Executive Club Lounge Manager to join the team.
Position
Manager
Languages required
English
Venue type
Hotel
Working hours
Full Time
Contract type
Indefiinite
COMPANY
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 8,500 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 31 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.
WELCOME TO WESTIN
The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Treasury Casino.
Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining. Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.
Begin your journey wish us as an EXECUTIVE CLUB LOUNGE MANAGER at Westin Brisbane. The Westin Club Manager will act as a personal liaison to all guests with access to the Westin Club which includes but is not limited to our Marriott Bonvoy, VIP’s, high rate and regular guests. Effective leadership is expected for the team and the Westin Club Lounge guests whose expectations of a positive, seamless and genuine experience are high. Problem solving skills, multi-tasking and the ability to think outside the box while being a self-starter is a must for this position as it often works under little supervision and with little direction. The Westin Club Manager should be committed and have a genuine passion for our guests’ experience. You will assist management in recruitment, rostering and associate empowerment.
Who you are and what you need:
- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Have at least 2 years experience preferably within a high volume environment
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role
This is your opportunity to take your career to the next level. You must demonstrate a proven track record of knowledge and experience relevant to the position you are applying for, possess excellent verbal and written communication skills and have a high attention to detail with a very strong dash of personality plus!!!
What are you waiting for? Rise to the challenge and apply now!
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 8,500 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 31 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.
WELCOME TO WESTIN
The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Treasury Casino.
Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining. Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.
Begin your journey wish us as an EXECUTIVE CLUB LOUNGE MANAGER at Westin Brisbane. The Westin Club Manager will act as a personal liaison to all guests with access to the Westin Club which includes but is not limited to our Marriott Bonvoy, VIP’s, high rate and regular guests. Effective leadership is expected for the team and the Westin Club Lounge guests whose expectations of a positive, seamless and genuine experience are high. Problem solving skills, multi-tasking and the ability to think outside the box while being a self-starter is a must for this position as it often works under little supervision and with little direction. The Westin Club Manager should be committed and have a genuine passion for our guests’ experience. You will assist management in recruitment, rostering and associate empowerment.
Who you are and what you need:
- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Have at least 2 years experience preferably within a high volume environment
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role
This is your opportunity to take your career to the next level. You must demonstrate a proven track record of knowledge and experience relevant to the position you are applying for, possess excellent verbal and written communication skills and have a high attention to detail with a very strong dash of personality plus!!!
What are you waiting for? Rise to the challenge and apply now!
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
The Westin Brisbane
Our 5-star luxury hotel sits steps from Queen Street Mall and the Brisbane Convention & Exhibition Centre.