Hello, I'm Maurits.

Enthusiastic, multi lingual barkeeper from Luxemburg with a sense of responsibility.

Barkeeper / Receptionist As a Barkeeper and Receptionist I provide high quality service to guests and the management. Dec 2022- Now Real Estate Agent Engel & Völkers Luxembourg · VollzeitEngel & Völkers Luxembourg · Full Time Feb. 2022–Nov. 2022 · 10 Monate Language Teacher Berlitz Luxembourg · Freelance Nov. 2021–Feb. 2022 · 4 Months National Contingent Commander and Senior National Representative Jan. 2020–Dez. 2021 · 2 Years Luxembourg - Logistical Support I play a key role in high command for the effective management of all aspects of multiple nato nations operations.Luxembourg - Logistical Support I play a key role in high command for the effective management of all aspects of multiple nato nations operations. Team Lead, Operations & ServiceTeam Lead, Operations & Service Jan. 2019–Jan. 2020 · 1 Jahr 1 Monat Diekirch, Luxemburg Luxembourg Air-Force - Reconnaissance Jan 2019 - Jan 2020 During this role as Team Lead, Operations & Service, I held accountability to develop and supervise customer service team in streamlining internal operations and building customer loyalty. I ensured seamless communications via email, fax, chat to senior management and internal staff in challenging and unpredictable settings. I executed and managed daily activities to meet high-level goals in alignment with organizational guidelines and regulations. • Earned consecutive promotions and transitioned to different roles during progressive military career for delivering exceptional services. • Increased and maintained high customer satisfaction and loyalty rate by training and empowering team to complete multiple service procedures in record-setting time. • Audited documents as well as integrated customer and product inputs within database; identified bottlenecks in operations management. Luxembourg Air-Force - Reconnaissance Jan 2019 - Jan 2020 Luxembourg During this role as Team Lead, Operations & Service, I held accountability to develop and supervise customer service team in streamlining internal operations and building customer loyalty. I ensured seamless communications via email, fax, chat to senior management and internal staff in challenging and unpredictable settings. I executed and managed daily activities to meet high-level goals in alignment with organizational guidelines and regulations. • Earned consecutive promotions and transitioned to different roles during progressive military career for delivering exceptional services. • Increased and maintained high customer satisfaction and loyalty rate by training and empowering team to complete multiple service procedures in record-setting time. • Audited documents as well as integrated customer and product inputs within database; identified bottlenecks in operations management. Team Lead, Logistics & Training Jan. 2016–Dez. 2018 · 3 Years Diekirch, Luxemburg Luxembourg Armed Forces Jan 2016 - Dec 2018 I served as a leadership and training instructor to build operational readiness as well as efficiently deploy, operate, and maintain systems and procedures. I utilize strategic acumen in preparing and delivering annual training on a regular cadence for students of multiple nationalities with varying education levels. I efficiently compiled technical documents into easily digestible, skills-based modules to ensure product knowledge comprehension. I steered a highly-qualified team of seven and delivering strategic direction in achieving their predefined goal. I introduced open door policy and holistic approach to ensure staff's health and wellness. • Received commendation from senior management for effective handling of morale and psychological issues. • Saved significant costs by replacing labor-intensive processes with automation.Luxembourg Armed Forces Jan 2016 - Dec 2018 Luxembourg I served as a leadership and training instructor to build operational readiness as well as efficiently deploy, operate, and maintain systems and procedures. I utilize strategic acumen in preparing and delivering annual training on a regular cadence for students of multiple nationalities with varying education levels. I efficiently compiled technical documents into easily digestible, skills-based modules to ensure product knowledge comprehension. I steered a highly-qualified team of seven and delivering strategic direction in achieving their predefined goal. I introduced open door policy and holistic approach to ensure staff's health and wellness. • Received commendation from senior management for effective handling of morale and psychological issues. • Saved significant costs by replacing labor-intensive processes with automation. Logistics & Communications Specialist Sept. 2013–Dez. 2015 · 2 Jahre 4 Monate Diekirch, Luxemburg Logistics & Communications Specialist Luxembourg Armed Forces Jan 2013 - Dec 2015 I assisted with streamlining all aspects of combat logistics and operations. I was tasked with using multiple languages to bridge a communication gap between Belgian, Austrian, German, French-Speaking Nations, and US Military. • Consistently surpassed expectations by adapting to changing priorities, overcoming challenges, and joining forces with teammates. • Built and maintained strong relationships with allies and saved time by implementing linguistic expertise that established accurate, rapid transfer of information between foreign nations and command leadership.

International Bartender Course (4 weeks)

Grade B Vienna - Nov 2022

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