Hello, I'm Lucien.

A dedicated hotelier with 7 years hands-on experience in food & beverage operations, specializing in bar management with committed customer service and leadership skills adapted to western and Asian market.

February to Now Sala Lodges resident manager Room division : - Ensuring that all employees are performing their duties efficiently and effectively, including monitoring their performance - Establishing and maintaining relationships with clients by providing them with information about new products and services, marketing promotions, or special events - Providing training to service employees on hotel policies and procedures - Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand - Supervising guest services staff in order to ensure that all clients receive prompt attention to their needs F&B operations: - Responsible for overseeing the day to day operations of the Food & Beverage outlets, assuring the hotel service standards are met and guest expectations exceeded. - Oversees the function of all Food and Beverage team members, facilities, sales and costs to ensure maximum departmental profit is achieved. - Coordinates with the Chef for the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times. - Conducts daily pre-shift meetings with dining room supervision and staff. - Maintains a consistent focus on cleanliness throughout all areas. - Keeps aware of trends, systems, practices and equipment in F&B preparation and service in the hotel and restaurant field through trade publications and actual visits. - Coordinate with Sales and Marketing the promotion of the dining outlets and future events and promotions. 2019-2021 Le Vieux-Lausanne restaurant et Giraf bar Bar managers - Built a personable and professional hospitality team and ensured staff were well-trained and consistently supported. -Led bartender and barback recruitment, training, development, and managing of performance evaluations, employee relations, and benefits. - Altered bar menu and associated snack menu depending on season, holiday, and vendor promotions. -Monitored customer data to make actionable decisions based on bar traffic and demographics. - Maintained professional appearance, time management skills, strong communication (written, verbal, and listening), and positive attitude. - Possess full knowledge of standard cocktail recipes, garnishes and presentations. - Conduct inventory. - Monitor bar costs. October 2019 European Bartender School, Phuket Thailand - Professional Bartender training course. - 4 weeks of classes on the making of alcohol and cocktails and the bartender’s duties behind a bar. - Intensive course on cocktails and the importance of flavor balance. - The understanding of the tastes to improve the balance of our cocktails. 2017-2019 The great escape bar, Lausanne Waiter, bartender - Ensure guest satisfaction and expectations on product and service. - Ensure that assigned area is properly stocked, set up, and open as scheduled. - Prepare beverages according to guest preferences and in line with company policy and procedures. - Ensure compliance with the company alcohol policy. 2017-2018 Night club, No name, Lausanne Bartender

International Bartender Course (4 weeks)

Grade B Phuket - Oct 2019

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